Returns & Refunds
Buyer protection
When you can request a refund.
- We honor refund requests when an item arrives significantly not as described — wrong item, undisclosed damage, or a material defect the seller didn't disclose.
- You have 3 days from confirmed delivery to open a refund request. After that window, all sales are final.
- We do not accept returns for change of mind, buyer's remorse, or items that match their listed condition.
How to request a refund.
- Email support@mrktbeater.com with your order number, a description of the issue, and photos or video showing the problem.
- We'll review your request within 2 business days. If approved, we'll send a prepaid return label at the seller's expense.
- Once we confirm the item is in transit back to the seller, we'll issue your refund.
How refunds are processed.
- Refunds are returned to the original payment method only — we cannot redirect a refund to a different card or bank account.
- After we issue the refund, allow 5–10 business days for the credit to appear on your statement. The exact timing depends on your bank and card network.
- If you don't see the credit after 10 business days, contact your card issuer. We can provide a transaction reference number to help them locate it.
Fees.
- The mrkt beater platform fee is refunded in full when a valid refund is approved.
- Stripe's payment processing fees are non-refundable. This is Stripe's policy and outside our control.
Need help?
Email support@mrktbeater.com with your order number and we'll get back to you within 2 business days.