Returns & Refunds

Fair for buyers and sellers.

When a refund applies.

A refund is valid when something went genuinely wrong:

• The item arrived significantly not as described.
• The wrong item was sent.
• There was undisclosed damage or a material defect.

Buyers have 3 days from confirmed delivery to open a request. After that window, all sales are final.

What sellers are protected from.

• No change-of-mind returns. A buyer deciding they no longer want an item is not a valid reason for a refund.
• Evidence required.Buyers must provide photos or video showing the problem. We don't accept claims without documentation.
• Sellers can respond. Before we make a decision on a disputed refund, the seller has the opportunity to provide their side.
• No penalty for rejected claims. If we determine a refund request is invalid, the seller keeps their payout and is not charged anything.
• 3-day window is firm. Buyers cannot open a dispute weeks after delivery. The window closes at 72 hours.

How to open a refund request.

• Email support@mrktbeater.com with your order number, a description of the issue, and photos or video showing the problem.
• We'll review within 2 business days and notify both parties of our decision.
• If approved, we send a prepaid return label. Once the item is confirmed in transit, the refund is issued.

Fees.

• The mrkt beater platform fee is refunded in full when a valid refund is approved.
• Stripe's payment processing fees are non-refundable. This is Stripe's policy and outside our control.

Questions?

Email support@mrktbeater.com with your order number and we'll get back to you within 2 business days.